How to Lodge a Grievance:

Contact Us Directly:

Email: Sgroyalcapital@gmail.com

Phone: +[ 91-6375695573 ]

Visit our nearest branch: [ 201,2nd floor ,Unique Destination, laxmi Mandir Tirana,Jaipur, Rajasthan ]

Through Our Customer Service Team:

Our customer service representatives are available to assist you with any concerns you may have. You can contact them during business hours for immediate assistance.

Grievance Redressal Process

The Company will always make efforts to redress the complaints of customers at the earliest and in the best possible way and provide customers with our best services.

Complaints through Physical Mode / Post / Email:

Level - 1: Branch Manager

The customer may visit the nearest Branch of the Company and lodge a complaint in the "Complaint Register" maintained at the branches during working hours from 10:00 A.M. to 6:30 P.M. The Branch Manager will act as the first point of contact for customers, where they can submit their complaints in writing.

In the event of non-disposal of the complaint by the designated Branch Manager within 7 days, the same will be escalated to the Grievance Redressal Officer, who will take steps to resolve the matter expeditiously.

Level - 2: Grievance Redressal Officer

Miss Sangita Kanwar, the Grievance Redressal Officer, can be approached by the public for the resolution of complaints against the Company at the following contact details:

Miss Sangita Kanwar
Grievance Redressal Officer
SGROYALCAPITALPRIVATELIMITED
Email: grievanceredressalofficer@sgroyalcapital.com
Contact No.: 9773379217

Level - 3: Principal Nodal Officer

If the complaint or dispute is not redressed or remains unresolved within a period of 7 days by the Grievance Redressal Officer, the customer may write to the Principal Nodal Officer of the Company at the following details:

Mr. Deepak Khandelwal
Principal Nodal Officer
Address: 201, 02nd Floor, Unique Destination, Tonk Road, Jaipur (Raj.)
Email: deepak.khandelwal@sgroyalcapital.com
Phone: 8302067093

Level - 4: Reserve Bank of India (RBI)

In case the complaint is not redressed within a period of one month or if the customer is dissatisfied with the response provided, the customer may approach the Reserve Bank of India at the following address:

Centralized Receipt and Processing Centre
Reserve Bank of India
4th Floor, Sector 17,
Chandigarh - 160017

Email: crpc@rbi.org.in
Toll-Free Number: 14448 (9:30 A.M. to 5:15 P.M.)

Customers can also raise their complaints through the RBI Complaint Management System (CMS) using the link below:

https://cms.rbi.org.in