How to Lodge a Grievance:

Contact Us Directly:

Email: Support@sgroyal.com

Phone: +[ 91-6375695573 ]

Visit our nearest branch: [509,510, fifth floor, Unique Destination, Laxmi mandir tiraha, Jaipur, Rajasthan ]

Through Our Customer Service Team:

Our customer service representatives are available to assist you with any concerns you may have. You can contact them during business hours for immediate assistance.

Grievance Redressal Process:

Receipt of Grievance:

Once we receive your grievance, we will acknowledge its receipt within [insert time frame] business days.

Investigation:

Our Grievance Redressal team will thoroughly investigate your concern to understand the issue and its root cause.

Resolution:

We are committed to resolving your grievance as quickly as possible. Depending on the complexity of the issue, we aim to provide a resolution within [insert time frame] business days.

Communication:

Throughout the process, we will keep you informed about the progress of your grievance and any steps taken towards resolution.

Escalation:

If you are dissatisfied with the resolution provided, you have the option to escalate your grievance to higher levels of management. We will ensure that your concerns are reviewed thoroughly.

Feedback and Suggestions:

Your feedback is essential to us, even if it's not a grievance. We welcome your suggestions and ideas on how we can improve our services to better serve you.

Confidentiality:

Rest assured, all information provided during the grievance redressal process will be treated with the utmost confidentiality.